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First 30 days
We have a 30-day return policy which means you have 30 days after receiving your item to request a return.
To be able to benefit from a return, criteria may be requested depending on the product purchased. Here is some example:Your item should be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us with any return questions at email@example.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and correct it.
Certain types of items cannot be returned, such as single-use products such as anti-virus. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund.
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